Online claim notification

To report a claim, please complete the online claim form below.
If necessary, you will also find the appropriate answer to your request in our FAQ.

What type of damage would you like to report? *

Cancellation costs
I can/couldn't start my journey or had to rebook my trip before departure.

Assistance
(Medical assistance - Travel assistance - Assistance in the event of death) I had to interrupt my journey or return late.

Luggage
My luggage has been lost, stolen or damaged.

Collision damage waiver for rental vehicles (CDW)
I caused a damage to the rented vehicle.

Flight delay
I missed my connecting flight due to a flight delay.

Health care costs abroad
I got sick or had an accident during the trip.

Health care costs for visitors
My guest from abroad is ill or had an accident.

Cyber Online account protection
Financial loss due to unlawful access to my account or misapplication of my card or my mobile device.

Cyber Online buyer protection
Financial loss in case of purchase via the internet due to non-delivery, wrong delivery or delivery of damaged goods.

Personal information

* This information is needed to process your request.

Travel insurance from Allianz Travel protects you from the consequences of unplanned events and ensures that you can enjoy your holidays without worries.

Allianz Travel Switzerland (formerly Allianz Global Assistance & ELVIA) is part of the Allianz Partners Group, the world's leading provider of travel cancellation insurance, travel protection and assistance services. With more than 21,500 employees on five continents and a network of over 900,000 specialists, Allianz Partners Group is available to its customers around the globe, 365 days a year, around the clock.

Decades of experience with insurance cover and assistance services from a single source are among the company's strengths. That's why our customers trust in our experience and immediate assistance.

Swiss 24-hour emergency call centre
friendly and professional
Telemedical consultations and medical assistance
around the clock worldwide in the event of illness or accident
Accident and breakdown assistance
in Switzerland and throughout Europe
High sums insured
including assumption of health care costs abroad up to CHF 1 million
Travel luggage coverage
including cover for cameras, laptops and sports equipment
Cancellation charges insurance
unbureaucratic and customer-oriented